'The interface requires an upgrade.' 'The solution should offer better security when it comes to storing data.' 'The visuals are the one area where there is opportunity for improvement.' 'The RPA needs improvement. It is the engine, but we have other products sitting on top of it to make it work properly.'

So, we're using Service Manager as an engine, rather than as a full-blown product.

We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. It requires SQL development skills, which not all customers or IT professionals have.' 'There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it.

It also needs to have a better UI and a simple dashboard.' 'One of the disadvantages in this product is that the reporting module is not very easy. I can administer the solution without a VPN.' 'The product needs to improve its integration with other tools. It would help me use it from anywhere and connect to any device from anywhere. Creating custom reports on ManageEngine takes less work from the administrator.' 'It would be better if they had a portal for administrators. For example, it takes a lot of work to create reports. 'We have had some issues with the SCSM on-premise deployment version in the imaging aspects.' 'I have found SCSM not adequate enough to carry out some functions.' 'The solution could be more simple.

Sccm servicenow